
Frequently asked questions
Welcome to our Frequently Asked Questions page! Here, you’ll find answers to common queries about our products, shipping, returns, and more. If you can’t find what you're looking for, feel free to reach out to our team—we’re always happy to help!
Lady Signature Leakproof Underwear
LadyGuard's cover everywhere that needs to be covered and never let anything through
Yes! Ladyguard is machine washable and dryer-friendly, maintaining its original look even after multiple washes.
Nope! The outer layers of LadyGuard are made with 83% Nylon and 17% Spandex, while the liner and absorption layers are all 100% Cotton. None of which make any sounds when walking!
Our underwear runs slightly small. If in between sizes, we recommend ordering a size up. If you're still unsure, you can order confidently knowing we have our perfect fit guarantee, if the size you order doesn't fit, we'll get you the correct size 100% free!
Since our warehouse is working quickly to get your order in your hands as soon as possible, we can't guarantee that we'll be able to edit the shipping address on your order.
Make sure to check you've entered the correct shipping address prior to placing the order! If your order is already placed, please contact customer service to inquire about whether your order can be modified.
What is your returns/refund policy? To make sure you are 100% protected, we offer a 30 day free fit exchange and money back guarantee. So if you need a different size, we'll send you a completely free exchange and if you're not completely satisfied with your order for any reason within 30 days, we'll give you a full refund.
To qualify for the 30 day money back guarantee, all you have to do is fill out a short feedback form, which will help us improve our product.
We accept Visa, Mastercard, PayPal, American Express (Amex), Google Pay, PayPal and Apple Pay.
We're unable to modify an item once an order has been placed. If you've made a mistake in your order, please reach out to our customer service team to check if the order can be cancelled and replaced.
Since our warehouse is working quickly on getting your order in your hands as soon as possible, we can't guarantee that we'll be able to cancel your order.
Please contact customer service to inquire about whether your order can be cancelled.
To provide you with a seamless experience, we offer a convenient way to track your order.
Simply head to the "Track My Order" page, where you can quickly check the status and progress of your purchase.
We understand waiting for a package can be stressful, so we’re here to keep you updated every step of the way.